Return and refund Policy
You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage occurring during transit. You must also, for all returns, prepay the cost of shipping and insurance (if applicable). If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.
When we receive the returned product, we will examine it and notify you by email, within a reasonable time, whether you are entitled to a refund or an exchange. If you are entitled to an exchange or a refund, we will replace the product or refund the purchase price (depending on the original method of payment).
The contact details of the company are as follows :
● Website : www.poptalks.com
● Company name : POPTALKS
● Postal address : 4 rue de l’Industrie, 63100 CLERMONT-FERRAND FRANCE
● Email address : email@example.com
● Company registration number : CLERMONT-FERRAND 442 348 371
Article 1 - Return of unopened items:
We only accept returns for items returned within 30 days of delivery as indicated by the original tracking information.
Article 2 - Exchanges
We only exchange defective or damaged goods. When you consider a product to be defective, please contact us, within 14 days of your purchase, at the telephone number or email address below and provide details of the product and the defect. We will then tell you how to return the product.
Article 3 - Shipping
In the event that the customer wishes to return the product purchased on the site to the seller for any reason whatsoever, the customer must inform the seller in advance, so that the latter can communicate the instructions relating to the return of the product. If the customer returns the product to the seller on his/her own initiative, the seller may refuse the package and not proceed with the refund.
We are not responsible for any loss or damage occurring during transit.
If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.
To return or exchange the item you purchased, please mail it, along with a copy of your receipt and any other information regarding your purchase, to the address listed in the contact details below:
● Website: www.poptalks.com
● Company name: POPTALKS
● Postal address: 4 rue de l’Industrie, 63100 CLERMONT-FERRAND, FRANCE
Article 4 - Process
When we receive your item, we will examine it and notify you by email within a reasonable time whether you are eligible for a refund or exchange.
If you are eligible for a refund, we will refund the purchase price of the product and a credit will be applied to the original method of payment.
The shipping costs for returning the product(s) remain your responsibility. In the event of a new order, exchange/replacement of the product(s), the shipping costs would remain the responsibility of the seller.
A maximum period of 14 working days after receipt of our email may elapse before the refund has been received.
If you are eligible for an exchange, we will ship a new item to the original shipping address.
Article 5 - Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
Article 6 - Exception to the right of withdrawal and reimbursement
All personalized items made to order on our product catalog are not eligible for return and refund. These items are deemed to be non-refundable or part of a final sale.
Nevertheless, personalized products benefit from the right of conformity as defined in our general conditions of sale. The company is not required to reimburse the additional costs if the consumer has expressly chosen a more expensive delivery method than the standard delivery method offered by the professional.
Attn : POPTALKS
Located at : 4 rue de l’Industrie, 63100 CLERMONT-FERRAND, FRANCE
Email address : firstname.lastname@example.org
I hereby notify you of my withdrawal from the contract for the sale of the product below :
Ordered on : …………
First and last name of the consumer : ……………..
Consumer’s address : ……………..
Date : ………………
Signature of the consumer
POPTALKS ©, version 29/03/2023